Support and Services
KEY CODE MEDIA TOTAL CARE
Key Code Media Total Care (KTC) enables customers to optimize their media infrastructure, effectively allocate resources, while reducing cost of deploying and managing broadcast video technology. The package includes a 12-month engineering service contract ensuring media facilities are protected from catastrophic events while maintaining and scaling their infrastructure.
THE PROGRAM INCLUDES:
- 24/7 Phone / Email / Remote Support
- Onsite Technicians
- Emergency Break/Fix Technicians
- Site Evaluation
- Facility Move
- Training Programs
- Spare Equipment Loaners
- Software Upgrades
MEET THE ENGINEERS
Key Code Media offers a suite of media technology service programs providing a range of professional & technical services, including full system customizations & configuration; delivery & deployment; onsite product training; and expert technical support.
The Key Code Media difference is our ability to combine 360º of resources from initial consultations and system design to installation, onsite support, and faculty training. No other reseller/integrator can offer you all these combined services at a quality level that is beyond manufacturer’s abilities.